Shipping & Returns

 

 Free Shipping Across The United States & Canada When You Spend $250 CAD

We package every order with care and send it out to you from New Westminster, Canada. All orders are shipped Canada Post, Priority Mail with tracking. Orders will generally arrive within 4-8 business days of being shipped.

For US customers, there are no duties on orders valued at less than $800 US. 

International Shipping

We can ship anywhere to the world. Orders will generally arrive within 8-12 business days of being shipped. We’d like to note that International Customers are responsible for any duties and taxes that may be incurred upon entering the country.

To Select Europe Countries, Australia & New Zealand:

On orders $200 CAD or less:
With Tracking = $50 CAD

On Orders $201 CAD or more:
With Tracking = $30 CAD
 

Returns & Exchanges within Canada

Customers have 30 days from purchase to exchange or return their order. 

Return shipping for full priced items is now free within Canada, every time. 

Exchanges are also now free for full priced items within Canada, hurray!!

The shipping charges paid on the original order will not be refunded. If your original order qualified for free shipping and your return or exchange brings your original total below the amount that qualified your order for free shipping ($250), your return/exchange will be minus a $10 shipping charge for your original order.

Please email people@powerofmypeople.com and note your order # if you require an exchange or return on your purchase. We will send you a link to retrieve a Canada Post return label that can be redeemed online or at a Canada Post location.

No returns or exchanges are accepted on sale items unless the item qualifies under the terms of our guarantee (see below).

Returns & Exchanges for USA & International

Customers have 30 days from purchase to exchange or return their order. 

Returns and exchanges made by customers residing outside of Canada are responsible for the shipment costs incurred. For USA customers, we recommend returning with USPS as brokerage fees won't be incurred on return. 

The shipping charges paid on the original order will not be refunded. If your original order qualified for free shipping and your return or exchange brings your original total below the amount that qualified your order for free shipping ($250), your return/exchange will be minus a $10 shipping charge for your original order.

We would love to be more flexible in this instance but as a small independent company we unfortunately don't have the resources to do so.

No returns or exchanges are accepted on sale items unless the item qualifies under the terms of our guarantee (see below). 

If your order is rejected at customs, either by you or for refusing to pick-up - we charge a $20 handling fee. 

Our Quality Guarantee 

We pride ourselves on the quality of our Canadian made products and aim to represent our industry and community with integrity. If your new shirt develops a fault due to its construction (for example a seam falling apart) within the first year following your purchase, you may return your shirt to us and receive a full refund on the price you paid for the item (not including shipping charges). photos of the fault may be requested and need to be approved by us before a return is accepted. 

If you’d like to make a return or have any questions regarding our shipping, returns, exchanges or guarantee policy -- please email us at people@powerofmypeople.com.